Returns are not permitted. However, if you receive a faulty or defective product, please notify us as soon as possible. You can reach us by email at [email protected] or by phone at +971 566341753. ( Monday – Saturday).
The Fab Store is not responsible and does not guarantee a refund for cases where:
Flowers, plants, fruits, sweets, gift products, and preserved items are delivered to an incorrect address provided by the sender.
Unsuccessful deliveries arise from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems are caused by improper handling of the product.
Any refunds will be granted as a credit to the original payment method used at the time of purchase. There will be no cash reimbursements.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. The refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
Personalized items can only be returned if they are damaged or if there is a spelling or size error on our part. Please double-check spelling and size before placing your order, as items with mistakes due to an order error will not be refunded.